The Financial Conduct Authority (FCA) are the conduct regulator for over 50,000 financial services firms and financial markets in the UK and our status as an authorised network principal shows that we are committed to providing the highest standards of client service and advice possible.
The Two Financial Services ethos is to provide our appointed representative firms with an excellent service underpinned by quality attention to detail, no issue is too small. We are committed to ensuring consumers receive suitable, accurate and unbiased advice and providing a friendly, professional and high-quality service that many clients wish to recommend to family and friends.
Two Financial Services’ Treating Customers Fairly (TCF) policy is centred around the guidance provided by the FCA. We strive to consistently deliver fair outcomes to our clients and take responsibility for the firms and appointed representatives operating under the Two Financial Services network.
As well as taking responsibility for our staff at all levels, we provide an enhanced service to our clients based on a culture of openness and transparency. Two Financial Services take the guidance issued by the FCA very seriously, in particular the requirements to treat customers (our clients) fairly and take into consideration any vulnerability when offering our advice.
As Two Financial Services have already obtained principal status from the FCA, we provide firms the opportunity to join us as Appointed Representatives. This means Two Financial Services assumes ultimate regulatory responsibility for our Appointed Representatives wishing to practice regulated activities in the United Kingdom.
Our aim at Two Financial Services is to continue to build and develop a nationwide Debt Advice network. This includes the ongoing recruitment of suitable Appointed Representative Business Partners that share the same determination, ethos and values in assisting everyday people with everyday debt issues.